Sales Policy for PuffyNapo

Effective Date: November 29, 2024

At PuffyNapo, we aim to provide our customers with the best online shopping experience. Please review our sales policy to understand how we handle orders, payments, and shipping.

1. Order Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email with details of your purchase. This does not guarantee that your order is complete or that it will be shipped. Orders are subject to availability and confirmation.
  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed during weekends or holidays may experience a slight delay in processing.

2. Pricing and Availability

  • Pricing: Prices listed on our website are in US dollars and are subject to change without prior notice. We make every effort to ensure our prices are accurate, but in the event of an error, we reserve the right to correct any pricing mistakes and notify customers.
  • Availability: Product availability is subject to change. In the event that an item is out of stock after an order is placed, we will notify you promptly via email. You will have the option to cancel the order or wait for the item to become available.

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: For secure transactions, customers can also use PayPal to complete purchases.
  • Gift Cards: You can use gift cards issued by PuffyNapo for your purchases.

By using our website, you agree to provide accurate payment information. Payments will be processed through secure payment gateways.

4. Taxes

  • Sales Tax: Sales tax is applicable to orders shipped to states where PuffyNapo is required to collect tax. The applicable sales tax will be calculated during checkout based on the shipping address provided.

5. Shipping

  • Shipping Options: We offer standard and expedited shipping options. Shipping costs will be calculated during checkout based on the weight, size, and destination of your order.
  • Shipping Time: Shipping time may vary depending on the shipping method chosen and the destination. Standard orders typically arrive within 5-7 business days from the shipment date, while expedited shipping options may deliver within 2-3 business days.
  • Order Tracking: Once your order has shipped, you will receive an email with tracking information, so you can track your package in real-time.

6. International Orders

We accept international orders. However, please be aware that customers are responsible for any customs duties, taxes, or fees incurred during shipping. These charges vary by country and are not included in the total price at checkout.

7. Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request. Once an order is processed and shipped, cancellations are not possible.
  • Return & Refund: If you receive an item and decide it is not suitable, please refer to our Refund and Returns Policy for more details.

8. Backorders

  • Out of Stock: If an item is out of stock, you will be notified via email. You will have the option to either wait for the item to be restocked or receive a full refund.
  • Pre-Orders: In the case of pre-order items, the estimated delivery date will be indicated on the product page. Pre-orders will be charged at the time the order is placed.

9. Promotional Offers

  • Discounts and Coupons: From time to time, PuffyNapo may offer discounts, promotions, and special deals. These offers may be limited-time offers and cannot be combined with other promotions unless specified.
  • Gift Cards: PuffyNapo offers gift cards that can be used on any purchase. They are not redeemable for cash.

10. Customer Service

If you have any questions or concerns about our sales process or need assistance with your order, feel free to contact our customer service team:

PuffyNapo
1698 41st Ave NE,
Willmar, Minnesota (MN) 781
Phone: (320) 214-7521
Email: info@puffynapo.com
Website: puffynapo.com

Thank you for choosing PuffyNapo for your premium footwear needs. We are committed to providing exceptional service and high-quality products. Happy shopping!